Why Your Crypto Isn’t Showing in Your Wallet


There could be a few reasons why a crypto transaction or balance isn’t showing up in your wallet. By understanding the possible causes, you’ll be better equipped to resolve the problem. This article will describe potential reasons, such as the incorrect address, wrong blockchain network, and the need to enable the token within your wallet app.

Funds were sent to the wrong address

One possible reason for the missing transaction is sending the funds to an incorrect address. Cryptocurrency transactions are irreversible, so it’s crucial to double-check the destination address before confirming any transfer. Unfortunately, if the transaction is complete, there is no way to recover the funds.

Funds were sent via the wrong blockchain network

If the transaction does not appear in your wallet, it could be because you sent the funds using the wrong blockchain network. This mistake is common, especially with cryptocurrencies that run on multiple networks (e.g., ERC20 and BEP20 tokens).

To resolve this issue, use a suitable bridge service to convert the tokens to the correct network or consult the customer support of the sending platform for further assistance.

The token must be manually added/enabled in your wallet

In some cases, the funds have indeed arrived, but the specific token must be enabled in the wallet app to make the balance visible. Follow these steps to enable the token in your wallet:

  1. Open your wallet app and navigate to the wallet section.
  2. Locate and select the "Add Token" or "Manage Tokens" option. This may be at the bottom of the token list on your wallet home screen or the icon in the top right corner of the Trust Wallet home screen.
  3. Search for the specific token by its name or contract address. Be cautious as there might be fake tokens with the same name or the same token available across several blockchains/networks.
  4. Toggle the switch to enable the token and return to your wallet screen.

If the transaction was successful, you should now see the token's balance in your wallet.


Understanding the potential reasons for a transaction not showing up in your wallet can help you take the necessary steps to fix the issue. Always exercise caution when transferring your digital assets and follow best practices, such as double-checking addresses and ensuring you are using the correct network. Should you continue experiencing difficulties with your wallet or transactions, do not hesitate to reach out to the support team for further assistance.

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