How to Spot and Handle Phishing Emails: Protect Yourself From Scams

Phishing emails are a common threat in the digital world, often designed to steal personal information or trick users into transferring their assets. These fraudulent emails may claim to be from Trust Wallet support or other trusted sources, but in reality, they aim to manipulate and deceive you. In this guide, we’ll walk you through how to spot these emails, take action, and report them to protect your digital assets.

Recognizing the Red Flags of Phishing Emails

Phishing emails are usually sent with malicious intent, trying to impersonate Trust Wallet support or other legitimate entities. Here are some warning signs to look out for:

• Impersonation of Trust Wallet Support: Phishing emails may claim to be from Trust Wallet, asking you to share sensitive information, such as your private keys or recovery phrases.

• Urgency and Threats: Scammers often create a sense of urgency, asking you to send funds or unlock a wallet to avoid losing access to your account.

• Unsolicited Requests: Trust Wallet does not contact users directly via email for account issues, and we never ask for sensitive information via email.

Note: Trust Wallet operates through software and the blockchain, meaning we don't need your email address for normal wallet functions. Be cautious if you receive an unsolicited email asking for your information.

Defensive Measures to Protect Your Assets

Here’s what you can do to defend against phishing attempts:

• Verify Communication Channels: Official support is conducted only via our ticketing system. Any calls or social media DMs claiming to be from Trust Wallet support are likely scams.

• Be Skeptical of Unverified Requests: Never send funds, assets, or any resources to unverified sources. Scammers frequently attempt to extort money from unsuspecting users.

• Watch Out for Fake Promotions: Be cautious of fake promotions, services, websites, or projects offering deals that seem too good to be true.

Tip: Always cross-check the email address, website URL, and contact details to ensure they are legitimate.

Steps to Report Phishing Attempts

If you receive a phishing email, it's crucial to report it and help prevent further scams. Here’s how to report phishing emails:

1. For Gmail Users:

   • Open the phishing email.
   • Click the 'More' button (three vertical dots).
   • Select 'Report Phishing'
     .
     
     This is an example of a deceptive email sent to a customer demanding funds to unlock a wallet.

2. For Outlook Users:

   • Select 'Junk' above the reading pane.
   • Choose 'Phishing', then 'Report' to alert Microsoft about the phishing attempt.

To forward phishing emails directly to our support team, create a support ticket at support.trustwallet.com and attach the phishing email as an '.EML' file. You can save the email as an '.EML' file from Gmail or Notepad for other email clients.

Reminder: Always stay cautious and never share your private keys or sensitive information with anyone. If you need further assistance, Trust Wallet’s help center is always here to help.

Stay Protected

To ensure you have the latest security features, keep your Trust Wallet app up to date. Download the latest version here: trustwallet.com/download.

By staying vigilant and following these steps, you can safeguard your digital assets and avoid falling victim to phishing scams.