Topics covered:
- Why Are My Transactions Not Appearing on the App?
- Understanding Internal and Multi-Send Transactions
- How to Verify Your Transactions
- Why Are My Transactions Not Appearing on the App?
Recently, we have received a small number of reports that incoming transactions are not appearing on the app. However, upon checking the address on blockchain explorers, the transactions are there. Why?
Trust Wallet is currently unable to display internal and multi-send transactions on certain blockchains, such as BTC, ETH, and others. These transactions are already received at the address, and the blockchain explorer will show all the details. The app is just not able to show them in the transaction history. Rest assured, your funds are #SAFU.
We always recommend checking your transactions on public explorers like Etherscan, Blockchair.com https://polygonscan.com/, tronscan.org/ ETC
Understanding Internal and Multi-Send Transactions
Internal Transactions
To clarify, Trust Wallet does not show notifications for certain types of transactions—specifically, internal transactions. Even though you did not receive a pop-up or alert for these, rest assured that these transactions are still being processed securely within the blockchain system.
Multi-Send Transactions
Some Centralized EXchanges distribute there tokens through multi-send transactions because it is easier to send to several addresses rather than doing them individually. For example, the token balance for an address might be, but this does not equal the number of incoming transactions.
How to Verify Your Transactions
Indeed, even if you didn't receive a push notification, your transactions remained clear and verifiable on the blockchain. This signifies your transferred funds successfully reached your Trust Wallet and were promptly credited to your balance. Verify this by checking your Trust Wallet balance either on-screen or via the link below. Rest assured, your transactions were processed without issue.
Check your transactions on a Blockchain explorer:
On the blockchain, an advanced algorithm reliably confirms each block, safeguarding against double-spending attempts for your security and peace of mind.
Final Thoughts
Understanding why the wallet does not send a push notification for certain type of transactions can help you take control of the situation. Whether it’s double-checking the explorer, reconciling the balance, these small steps can make all the difference.
- Multi-send transactions like those from Centralized Exchange, Trust Wallet does not send push notifications
- Use blockchain explorers to track transactions and verify their status.
- Reconcile manually the balance double checking the transaction status on the blockchain explorer
Remember: If you’re still having trouble, don’t hesitate to contact the wallet’s support team—they’re there to help!
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