When purchasing crypto on the Trust Wallet app, you will be redirected to a third-party provider. The provider charges a conversion and network fee. Trust Wallet does not collect any fees.
Covered in this guide:
- Understanding the Third-Party Provider
- Reasons for the "Not Available" Error Message
- Steps to Take When Encountering Issues
- Understanding the Third-Party Provider
The crypto provider only operates in certain countries and offers several crypto assets that you can purchase with your credit card. When you make a purchase, you will be redirected to this provider, who will handle the transaction and charge the necessary fees.
Reasons for the "Not Available" Error Message
An error message, “Not Available,” may appear on the crypto purchase screen due to the following reasons:
The provider is not selling the crypto in your current location.
The provider has turned off purchases for this asset.
Lack of liquidity due to high demand from users.
The amount you are trying to buy is below the minimum available (this is a rare scenario).
Steps to Take When Encountering Issues
What can I do?
For first-time buyers, check the list of providers to confirm if crypto purchase is available in your location.
If you have successfully purchased crypto before, check if a different provider is available.
Important!
Please contact the provider you used for assistance with purchase limits, fees, purchase status, and verification. They will help resolve any payment and limitation issues.
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