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Fields marked * are mandatory

Email Address *

Subject *

Environment

Choose the Coin or Token *

Issue Type *

<div class="form-group  helpdesk_ticket_custom_field_cf_buy_crypto_1876582">
    <label for="helpdesk_ticket_custom_field_cf_buy_crypto_1876582" class=" form-label">
    	Buy/Sell Crypto
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>67000941876}"}'value="Asset unavailable to buy">
            Asset unavailable to buy
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000941877}"}'value="Asset cannot be sold">
            Asset cannot be sold
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856128}"}'value="Crypto provider not available">
            Crypto provider not available
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856129}"}'value="Did not receive fiat after selling crypto">
            Did not receive fiat after selling crypto
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821991}"}'value="Payment Declined">
            Payment Declined
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821993}"}'value="Purchased Crypto Not Received">
            Purchased Crypto Not Received
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821994}"}'value="Refunds">
            Refunds
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821992}"}'value="Unable to Verify Identity">
            Unable to Verify Identity
          </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_cf_other_1876582">
    <label for="helpdesk_ticket_custom_field_cf_other_1876582" class=" form-label">
    	Other
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>67000822025}"}'value="General/ How To&#39;s/ Guides">
            General/ How To&#39;s/ Guides
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822024}"}'value="Submit a Subpoena or Law Enforcement Inquiry">
            Submit a Subpoena or Law Enforcement Inquiry
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822027}"}'value="What is Trust Wallet">
            What is Trust Wallet
          </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_cf_partnership_1876582">
    <label for="helpdesk_ticket_custom_field_cf_partnership_1876582" class=" form-label">
    	Partnership Inquiries
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>67000822019}"}'value="Add New Token">
            Add New Token
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822021}"}'value="Become a Validator">
            Become a Validator
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822020}"}'value="Blockchain Integration">
            Blockchain Integration
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822018}"}'value="Dapp Listing Request">
            Dapp Listing Request
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822017}"}'value="Partnership / Marketing Proposal">
            Partnership / Marketing Proposal
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822022}"}'value="Press Outreach">
            Press Outreach
          </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_cf_security_issues_1876582">
    <label for="helpdesk_ticket_custom_field_cf_security_issues_1876582" class=" form-label">
    	Security Issues (Report Phishing Scam/Fraudulent activity)
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>67000821971}"}'value="My Secret Phrase was compromised">
            My Secret Phrase was compromised
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821969}"}'value="Report Scam/Phishing Inquiry">
            Report Scam/Phishing Inquiry
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821968}"}'value="Unauthorized Withdrawal from my Wallet/ Stolen Funds">
            Unauthorized Withdrawal from my Wallet/ Stolen Funds
          </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_cf_restoring_my_wallet_1876582">
    <label for="helpdesk_ticket_custom_field_cf_restoring_my_wallet_1876582" class=" form-label">
    	Setup/Restore/Configure Wallet
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>67000822007}"}'value="General Inquiry">
            General Inquiry
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856124}"}'value="I forgot my Passcode / PIN">
            I forgot my Passcode / PIN
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822006}"}'value="Incorrect Secret Phrase">
            Incorrect Secret Phrase
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856125}"}'value="Lost/Corrupt Cloud Backup File">
            Lost/Corrupt Cloud Backup File
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822005}"}'value="Lost Secret Phrase">
            Lost Secret Phrase
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822004}"}'value="Missing funds after restore">
            Missing funds after restore
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856126}"}'value="Setup Biometric Protection (Fingerprint or FaceID)">
            Setup Biometric Protection (Fingerprint or FaceID)
          </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_cf_staking_1876582">
    <label for="helpdesk_ticket_custom_field_cf_staking_1876582" class=" form-label">
    	Staking 
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>67000822011}"}'value="Claim Staking Rewards">
            Claim Staking Rewards
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822013}"}'value="Redelegation / Inactive Validator">
            Redelegation / Inactive Validator
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822014}"}'value="Report a Staking Error">
            Report a Staking Error
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822012}"}'value="Token Locked/Pending">
            Token Locked/Pending
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822009}"}'value="Unable to Stake">
            Unable to Stake
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822010}"}'value="Unable to Unstake/Frozen">
            Unable to Unstake/Frozen
          </option>

</select>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>67000821987}"}'value="Balance not showing on Dex">
            Balance not showing on Dex
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821986}"}'value="Cancel Swap">
            Cancel Swap
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856130}"}'value="Coin/token not listed">
            Coin/token not listed
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856131}"}'value="Exchange option not available">
            Exchange option not available
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821983}"}'value="Funds Missing After a Swap">
            Funds Missing After a Swap
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000946132}"}'value="Gas Sponsorship">
            Gas Sponsorship
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000947257}"}'value="Perps">
            Perps
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000947258}"}'value="Predictions">
            Predictions
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856132}"}'value="Price not accurate">
            Price not accurate
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856133}"}'value="Token Approval">
            Token Approval
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821988}"}'value="Token Not Supported">
            Token Not Supported
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856134}"}'value="Swap Failure (Error)">
            Swap Failure (Error)
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821984}"}'value="Swap Route Not Found">
            Swap Route Not Found
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821985}"}'value="Wrong Value After Swap">
            Wrong Value After Swap
          </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_cf_transaction_1876582">
    <label for="helpdesk_ticket_custom_field_cf_transaction_1876582" class=" form-label">
    	Transaction (fees, pending, sending/receiving, etc)
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>67000821961}"}'value="Cancel Transaction">
            Cancel Transaction
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821966}"}'value="Dust UTXO Error">
            Dust UTXO Error
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856143}"}'value="Failed Transaction">
            Failed Transaction
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821963}"}'value="Forgot Memo or Destination Tag">
            Forgot Memo or Destination Tag
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856144}"}'value="I received an unsolicited or 0 value transaction">
            I received an unsolicited or 0 value transaction
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821960}"}'value="Incoming transaction using wrong network">
            Incoming transaction using wrong network
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856145}"}'value="Internal Transaction">
            Internal Transaction
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821962}"}'value="Missing Transaction History">
            Missing Transaction History
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821958}"}'value="My Transaction is Pending or Stuck">
            My Transaction is Pending or Stuck
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821965}"}'value="Network Fees">
            Network Fees
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821956}"}'value="No Asset Received / Missing Incoming Transaction">
            No Asset Received / Missing Incoming Transaction
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856146}"}'value="Reverted Transaction">
            Reverted Transaction
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821959}"}'value="Sent funds to the Wrong Address">
            Sent funds to the Wrong Address
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856147}"}'value="Sent funds using the wrong Network">
            Sent funds using the wrong Network
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821964}"}'value="Sent to Smart Contract">
            Sent to Smart Contract
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821957}"}'value="Unable to Send">
            Unable to Send
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856148}"}'value="Withdrawal didn&#39;t reach destination">
            Withdrawal didn&#39;t reach destination
          </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_trust_wallet_address_1876582" class=" form-label">
			Trust Wallet Address
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_cf_sender_or_recipient_1876582">
    <label for="helpdesk_ticket_custom_field_cf_sender_or_recipient_1876582" class=" form-label">
    	Is the address you provided the sender or recipient
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>67000846560}"}'value="Sender">
            Sender
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000846561}"}'value="Recipient">
            Recipient
          </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_cf_tokenprice_1876582">
    <label for="helpdesk_ticket_custom_field_cf_tokenprice_1876582" class=" form-label">
    	Wallet Balance or Asset Issues (Missing logos, prices, NFT display etc.)
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>67000856135}"}'value="Custom Network">
            Custom Network
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821976}"}'value="Custom Token">
            Custom Token
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856136}"}'value="Default Token/Search Token">
            Default Token/Search Token
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856137}"}'value="Fake Token">
            Fake Token
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856138}"}'value="Missing NFTs">
            Missing NFTs
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821973}"}'value="Missing Token Logo/Price">
            Missing Token Logo/Price
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856139}"}'value="Missing tokens/balance decrease">
            Missing tokens/balance decrease
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856140}"}'value="NFT is not showing correctly in the app">
            NFT is not showing correctly in the app
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821975}"}'value="Pricing data (missing price/ price not accurate)">
            Pricing data (missing price/ price not accurate)
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856141}"}'value="Token Logo">
            Token Logo
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000856142}"}'value="Token Migration">
            Token Migration
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821974}"}'value="Why is the Number of Token Decreasing?">
            Why is the Number of Token Decreasing?
          </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_cf_walletconnectdapps_1876582">
    <label for="helpdesk_ticket_custom_field_cf_walletconnectdapps_1876582" class=" form-label">
    	WalletConnect/DApps
	  	
	  		<span class="fw-asterisk">*</span>
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>67000821996}"}'value="Dapp doesn&#39;t have Trust Wallet Option for Connecting / Unable to Connect to Dapp">
            Dapp doesn&#39;t have Trust Wallet Option for Connecting / Unable to Connect to Dapp
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822000}"}'value="Dapp Inaccessible">
            Dapp Inaccessible
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000822002}"}'value="Dapp Not Working">
            Dapp Not Working
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821998}"}'value="How to use WalletConnect">
            How to use WalletConnect
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>67000821997}"}'value="WalletConnect Error">
            WalletConnect Error
          </option>

</select>

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