Trust Wallet Support
Home
Submit a ticket
All
Articles
Recent Searches
Clear all
No recent searches
Popular Articles
Articles
View all
Topics
View all
Tickets
View all
Sorry! nothing found for
Submit a ticket
Email Address
*
Subject
*
Environment
Choose...
Mobile App
Browser Extension
N/A
Choose the Coin or Token
*
Choose...
Acala
Aeternity (AE)
Aion (AION)
Algorand (ALGO)
Aptos
Arbitrum (ARETH)
Aurora
Avalanche (AVAX)
Base
BEP2/BEP20 (Binance)
Bitcoin (BTC)
Bitcoin Cash (BCH)
Blast
Brise
Callisto (CLO)
Cardano (ADA)
Celo
Conflux eSpace (CFX)
Cosmos (ATOM)
Cronos
Dash (DASH)
Decred (DCR)
Digibyte (DGB)
Dogecoin (DOGE)
EGLD/MultiversX
ERC20 (Ethereum)
ETC20 (Ethereum Classic)
Ethereum (ETH)
Ethereum Classic (ETC)
EVMOS
Fantom (FTM)
Filecoin (FIL)
FIO
Flux
GO20 (GoChain)
Groestlcoin (GRS)
Huobi Eco Chain (HECO)
ICE Open Network (ION)
IoTeX (IOTX)
Kava (KAVA)
KAVA based tokens
Kin (KIN)
Kucoin Community Chain (KCS)
Kusama
Linea
Litecoin (LTC)
Manta
Mantle
Merlin
Metis
Moonbeam
N/A
Nano (NANO)
Native Injective
Near (NEAR)
Not Supported
OpBNB
Optimism (OETH)
Other / Not Listed
Polkadot (DOT)
POL (Matic)
POLYGON (Polygon Tokens)
Ripple (XRP)
Ronin
Scroll
SEI
Smartchain (BSC)
Solana (SOL)
Sonic (S)
SPL (Solana)
Stellar (XLM)
SUI
Terra Classic (LUNC)
Tezos (XTZ)
Theta (THETA)
THORChain (RUNE)
Thunder Token (TT)
TomoChain (TOMO)
TON (Jetton)
TRC10/TRC20 (Tron)
TRC21 (TomoChain)
TRON (TRX)
TT20 (Thunder Token)
VeChain (VET)
Worldcoin
Zcash (ZEC)
Zeta
Zilliqa (ZIL)
ZkLink Nova
ZkSync Era
Ravencoin
Issue Type
*
Choose...
Buy/Sell Crypto
Other
Partnership Inquiries
Security Issues (Report Phishing Scam/Fraudulent activity)
Setup/Restore/Configure Wallet
Staking
Swap
Transaction (fees, pending, sending/receiving, etc)
Wallet Balance or Asset Issues (Missing logos, prices, NFT display etc.)
WalletConnect/DApps
Browser Extension Gas Fee Claims
#extension_p0_2022
Android App: Issues with Failed Swap Transactions
<div class="form-group helpdesk_ticket_custom_field_cf_buy_crypto_1876582"> <label for="helpdesk_ticket_custom_field_cf_buy_crypto_1876582" class=" form-label"> Buy/Sell Crypto <span class="fw-asterisk">*</span> </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_buy_crypto_1876582" name="helpdesk_ticket[custom_field][cf_buy_crypto_1876582]" data-placeholder = '' required > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>67000856127}"}'value="Asset unavailable for buying/selling"> Asset unavailable for buying/selling </option> <option data-custom-properties='{"id": "{"data-id"=>67000856128}"}'value="Crypto provider not available"> Crypto provider not available </option> <option data-custom-properties='{"id": "{"data-id"=>67000856129}"}'value="Did not receive fiat after selling crypto"> Did not receive fiat after selling crypto </option> <option data-custom-properties='{"id": "{"data-id"=>67000821991}"}'value="Payment Declined"> Payment Declined </option> <option data-custom-properties='{"id": "{"data-id"=>67000821990}"}'value="Purchase Unavailable"> Purchase Unavailable </option> <option data-custom-properties='{"id": "{"data-id"=>67000821993}"}'value="Purchased Crypto Not Received"> Purchased Crypto Not Received </option> <option data-custom-properties='{"id": "{"data-id"=>67000821994}"}'value="Refunds"> Refunds </option> <option data-custom-properties='{"id": "{"data-id"=>67000821992}"}'value="Unable to Verify Identity"> Unable to Verify Identity </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_buy_crypto_1876582"></div> </div>
<div class="form-group helpdesk_ticket_custom_field_cf_other_1876582"> <label for="helpdesk_ticket_custom_field_cf_other_1876582" class=" form-label"> Other <span class="fw-asterisk">*</span> </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_other_1876582" name="helpdesk_ticket[custom_field][cf_other_1876582]" data-placeholder = '' required > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>67000822025}"}'value="General/ How To's/ Guides"> General/ How To's/ Guides </option> <option data-custom-properties='{"id": "{"data-id"=>67000822024}"}'value="Submit a Subpoena or Law Enforcement Inquiry"> Submit a Subpoena or Law Enforcement Inquiry </option> <option data-custom-properties='{"id": "{"data-id"=>67000822027}"}'value="What is Trust Wallet"> What is Trust Wallet </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_other_1876582"></div> </div>
<div class="form-group helpdesk_ticket_custom_field_cf_partnership_1876582"> <label for="helpdesk_ticket_custom_field_cf_partnership_1876582" class=" form-label"> Partnership Inquiries <span class="fw-asterisk">*</span> </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_partnership_1876582" name="helpdesk_ticket[custom_field][cf_partnership_1876582]" data-placeholder = '' required > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>67000822019}"}'value="Add New Token"> Add New Token </option> <option data-custom-properties='{"id": "{"data-id"=>67000822021}"}'value="Become a Validator"> Become a Validator </option> <option data-custom-properties='{"id": "{"data-id"=>67000822020}"}'value="Blockchain Integration"> Blockchain Integration </option> <option data-custom-properties='{"id": "{"data-id"=>67000822018}"}'value="Dapp Listing Request"> Dapp Listing Request </option> <option data-custom-properties='{"id": "{"data-id"=>67000822017}"}'value="Partnership / Marketing Proposal"> Partnership / Marketing Proposal </option> <option data-custom-properties='{"id": "{"data-id"=>67000822022}"}'value="Press Outreach"> Press Outreach </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_partnership_1876582"></div> </div>
<div class="form-group helpdesk_ticket_custom_field_cf_security_issues_1876582"> <label for="helpdesk_ticket_custom_field_cf_security_issues_1876582" class=" form-label"> Security Issues (Report Phishing Scam/Fraudulent activity) <span class="fw-asterisk">*</span> </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_security_issues_1876582" name="helpdesk_ticket[custom_field][cf_security_issues_1876582]" data-placeholder = '' required > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>67000821971}"}'value="My Secret Phrase was compromised"> My Secret Phrase was compromised </option> <option data-custom-properties='{"id": "{"data-id"=>67000821969}"}'value="Report Scam/Phishing Inquiry"> Report Scam/Phishing Inquiry </option> <option data-custom-properties='{"id": "{"data-id"=>67000821968}"}'value="Unauthorized Withdrawal from my Wallet/ Stolen Funds"> Unauthorized Withdrawal from my Wallet/ Stolen Funds </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_security_issues_1876582"></div> </div>
<div class="form-group helpdesk_ticket_custom_field_cf_restoring_my_wallet_1876582"> <label for="helpdesk_ticket_custom_field_cf_restoring_my_wallet_1876582" class=" form-label"> Setup/Restore/Configure Wallet <span class="fw-asterisk">*</span> </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_restoring_my_wallet_1876582" name="helpdesk_ticket[custom_field][cf_restoring_my_wallet_1876582]" data-placeholder = '' required > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>67000822007}"}'value="General Inquiry"> General Inquiry </option> <option data-custom-properties='{"id": "{"data-id"=>67000856124}"}'value="I forgot my Passcode / PIN"> I forgot my Passcode / PIN </option> <option data-custom-properties='{"id": "{"data-id"=>67000822006}"}'value="Incorrect Secret Phrase"> Incorrect Secret Phrase </option> <option data-custom-properties='{"id": "{"data-id"=>67000856125}"}'value="Lost/Corrupt Cloud Backup File"> Lost/Corrupt Cloud Backup File </option> <option data-custom-properties='{"id": "{"data-id"=>67000822005}"}'value="Lost Secret Phrase"> Lost Secret Phrase </option> <option data-custom-properties='{"id": "{"data-id"=>67000822004}"}'value="Missing funds after restore"> Missing funds after restore </option> <option data-custom-properties='{"id": "{"data-id"=>67000856126}"}'value="Setup Biometric Protection (Fingerprint or FaceID)"> Setup Biometric Protection (Fingerprint or FaceID) </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_restoring_my_wallet_1876582"></div> </div>
<div class="form-group helpdesk_ticket_custom_field_cf_staking_1876582"> <label for="helpdesk_ticket_custom_field_cf_staking_1876582" class=" form-label"> Staking <span class="fw-asterisk">*</span> </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_staking_1876582" name="helpdesk_ticket[custom_field][cf_staking_1876582]" data-placeholder = '' required > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>67000822011}"}'value="Claim Staking Rewards"> Claim Staking Rewards </option> <option data-custom-properties='{"id": "{"data-id"=>67000822013}"}'value="Redelegation / Inactive Validator"> Redelegation / Inactive Validator </option> <option data-custom-properties='{"id": "{"data-id"=>67000822014}"}'value="Report a Staking Error"> Report a Staking Error </option> <option data-custom-properties='{"id": "{"data-id"=>67000822012}"}'value="Token Locked/Pending"> Token Locked/Pending </option> <option data-custom-properties='{"id": "{"data-id"=>67000822009}"}'value="Unable to Stake"> Unable to Stake </option> <option data-custom-properties='{"id": "{"data-id"=>67000822010}"}'value="Unable to Unstake/Frozen"> Unable to Unstake/Frozen </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_staking_1876582"></div> </div>
<div class="form-group helpdesk_ticket_custom_field_cf_swap_1876582"> <label for="helpdesk_ticket_custom_field_cf_swap_1876582" class=" form-label"> Swap <span class="fw-asterisk">*</span> </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_swap_1876582" name="helpdesk_ticket[custom_field][cf_swap_1876582]" data-placeholder = '' required > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>67000821987}"}'value="Balance not showing on Dex"> Balance not showing on Dex </option> <option data-custom-properties='{"id": "{"data-id"=>67000821986}"}'value="Cancel Swap"> Cancel Swap </option> <option data-custom-properties='{"id": "{"data-id"=>67000856130}"}'value="Coin/token not listed"> Coin/token not listed </option> <option data-custom-properties='{"id": "{"data-id"=>67000856131}"}'value="Exchange option not available"> Exchange option not available </option> <option data-custom-properties='{"id": "{"data-id"=>67000821983}"}'value="Funds Missing After a Swap"> Funds Missing After a Swap </option> <option data-custom-properties='{"id": "{"data-id"=>67000856132}"}'value="Price not accurate"> Price not accurate </option> <option data-custom-properties='{"id": "{"data-id"=>67000821984}"}'value="Swap Not Working"> Swap Not Working </option> <option data-custom-properties='{"id": "{"data-id"=>67000856133}"}'value="Token Approval"> Token Approval </option> <option data-custom-properties='{"id": "{"data-id"=>67000821988}"}'value="Token Not Supported"> Token Not Supported </option> <option data-custom-properties='{"id": "{"data-id"=>67000856134}"}'value="Unable to swap (error)"> Unable to swap (error) </option> <option data-custom-properties='{"id": "{"data-id"=>67000821985}"}'value="Wrong Value After Swap"> Wrong Value After Swap </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_swap_1876582"></div> </div>
<div class="form-group helpdesk_ticket_custom_field_cf_transaction_1876582"> <label for="helpdesk_ticket_custom_field_cf_transaction_1876582" class=" form-label"> Transaction (fees, pending, sending/receiving, etc) <span class="fw-asterisk">*</span> </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_transaction_1876582" name="helpdesk_ticket[custom_field][cf_transaction_1876582]" data-placeholder = '' required > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>67000821961}"}'value="Cancel Transaction"> Cancel Transaction </option> <option data-custom-properties='{"id": "{"data-id"=>67000821966}"}'value="Dust UTXO Error"> Dust UTXO Error </option> <option data-custom-properties='{"id": "{"data-id"=>67000856143}"}'value="Failed Transaction"> Failed Transaction </option> <option data-custom-properties='{"id": "{"data-id"=>67000821963}"}'value="Forgot Memo or Destination Tag"> Forgot Memo or Destination Tag </option> <option data-custom-properties='{"id": "{"data-id"=>67000856144}"}'value="I received an unsolicited or 0 value transaction"> I received an unsolicited or 0 value transaction </option> <option data-custom-properties='{"id": "{"data-id"=>67000821960}"}'value="Incoming transaction using wrong network"> Incoming transaction using wrong network </option> <option data-custom-properties='{"id": "{"data-id"=>67000856145}"}'value="Internal Transaction"> Internal Transaction </option> <option data-custom-properties='{"id": "{"data-id"=>67000821962}"}'value="Missing Transaction History"> Missing Transaction History </option> <option data-custom-properties='{"id": "{"data-id"=>67000821958}"}'value="My Transaction is Pending or Stuck"> My Transaction is Pending or Stuck </option> <option data-custom-properties='{"id": "{"data-id"=>67000821965}"}'value="Network Fees"> Network Fees </option> <option data-custom-properties='{"id": "{"data-id"=>67000821956}"}'value="No Asset Received / Missing Incoming Transaction"> No Asset Received / Missing Incoming Transaction </option> <option data-custom-properties='{"id": "{"data-id"=>67000856146}"}'value="Reverted Transaction"> Reverted Transaction </option> <option data-custom-properties='{"id": "{"data-id"=>67000821959}"}'value="Sent funds to the Wrong Address"> Sent funds to the Wrong Address </option> <option data-custom-properties='{"id": "{"data-id"=>67000856147}"}'value="Sent funds using the wrong Network"> Sent funds using the wrong Network </option> <option data-custom-properties='{"id": "{"data-id"=>67000821964}"}'value="Sent to Smart Contract"> Sent to Smart Contract </option> <option data-custom-properties='{"id": "{"data-id"=>67000821957}"}'value="Unable to Send"> Unable to Send </option> <option data-custom-properties='{"id": "{"data-id"=>67000856148}"}'value="Withdrawal didn't reach destination"> Withdrawal didn't reach destination </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_transaction_1876582"></div> </div> <div class="form-group "> <label for="helpdesk_ticket_custom_field_cf_trust_wallet_address_1876582" class=" form-label"> Trust Wallet Address </label> <input type="text" class="form-control " id="helpdesk_ticket_custom_field_cf_trust_wallet_address_1876582" placeholder="" name="helpdesk_ticket[custom_field][cf_trust_wallet_address_1876582]" > <div class="invalid-feedback helpdesk_ticket_custom_field_cf_trust_wallet_address_1876582"></div> </div> <div class="form-group helpdesk_ticket_custom_field_cf_sender_or_recipient_1876582"> <label for="helpdesk_ticket_custom_field_cf_sender_or_recipient_1876582" class=" form-label"> Is the address you provided the sender or recipient </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_sender_or_recipient_1876582" name="helpdesk_ticket[custom_field][cf_sender_or_recipient_1876582]" data-placeholder = '' > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>67000846560}"}'value="Sender"> Sender </option> <option data-custom-properties='{"id": "{"data-id"=>67000846561}"}'value="Recipient"> Recipient </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_sender_or_recipient_1876582"></div> </div>
<div class="form-group helpdesk_ticket_custom_field_cf_tokenprice_1876582"> <label for="helpdesk_ticket_custom_field_cf_tokenprice_1876582" class=" form-label"> Wallet Balance or Asset Issues (Missing logos, prices, NFT display etc.) <span class="fw-asterisk">*</span> </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_tokenprice_1876582" name="helpdesk_ticket[custom_field][cf_tokenprice_1876582]" data-placeholder = '' required > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>67000856135}"}'value="Custom Network"> Custom Network </option> <option data-custom-properties='{"id": "{"data-id"=>67000821976}"}'value="Custom Token"> Custom Token </option> <option data-custom-properties='{"id": "{"data-id"=>67000856136}"}'value="Default Token/Search Token"> Default Token/Search Token </option> <option data-custom-properties='{"id": "{"data-id"=>67000856137}"}'value="Fake Token"> Fake Token </option> <option data-custom-properties='{"id": "{"data-id"=>67000856138}"}'value="Missing NFTs"> Missing NFTs </option> <option data-custom-properties='{"id": "{"data-id"=>67000821973}"}'value="Missing Token Logo/Price"> Missing Token Logo/Price </option> <option data-custom-properties='{"id": "{"data-id"=>67000856139}"}'value="Missing tokens/balance decrease"> Missing tokens/balance decrease </option> <option data-custom-properties='{"id": "{"data-id"=>67000856140}"}'value="NFT is not showing correctly in the app"> NFT is not showing correctly in the app </option> <option data-custom-properties='{"id": "{"data-id"=>67000821975}"}'value="Pricing data (missing price/ price not accurate)"> Pricing data (missing price/ price not accurate) </option> <option data-custom-properties='{"id": "{"data-id"=>67000856141}"}'value="Token Logo"> Token Logo </option> <option data-custom-properties='{"id": "{"data-id"=>67000856142}"}'value="Token Migration"> Token Migration </option> <option data-custom-properties='{"id": "{"data-id"=>67000821974}"}'value="Why is the Number of Token Decreasing?"> Why is the Number of Token Decreasing? </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_tokenprice_1876582"></div> </div>
<div class="form-group helpdesk_ticket_custom_field_cf_walletconnectdapps_1876582"> <label for="helpdesk_ticket_custom_field_cf_walletconnectdapps_1876582" class=" form-label"> WalletConnect/DApps <span class="fw-asterisk">*</span> </label> <select class="form-control choices section-field" id="helpdesk_ticket_custom_field_cf_walletconnectdapps_1876582" name="helpdesk_ticket[custom_field][cf_walletconnectdapps_1876582]" data-placeholder = '' required > <option value>Choose...</option> <option data-custom-properties='{"id": "{"data-id"=>67000821996}"}'value="Dapp doesn't have Trust Wallet Option for Connecting / Unable to Connect to Dapp"> Dapp doesn't have Trust Wallet Option for Connecting / Unable to Connect to Dapp </option> <option data-custom-properties='{"id": "{"data-id"=>67000822000}"}'value="Dapp Inaccessible"> Dapp Inaccessible </option> <option data-custom-properties='{"id": "{"data-id"=>67000822002}"}'value="Dapp Not Working"> Dapp Not Working </option> <option data-custom-properties='{"id": "{"data-id"=>67000821998}"}'value="How to use WalletConnect"> How to use WalletConnect </option> <option data-custom-properties='{"id": "{"data-id"=>67000821997}"}'value="WalletConnect Error"> WalletConnect Error </option> </select> <div class="invalid-feedback helpdesk_ticket_custom_field_cf_walletconnectdapps_1876582"></div> </div>
Description
*
Attachment
Attach a file
Cancel
Submit
Related articles
Code Snippet
Select Language
Html
Css
JavaScript
Sass
Xml
Ruby
PHP
Java
C#
C++
ObjectiveC
Perl
Python
VB
SQL
Generic Language
