Covered in this guide
Is the coin or token supported?
Check for a service outage
Use a blockchain explorer to check balance and transactions
Check your internet connection
Reinstall the app and restore your wallet
Test using another device
Step 1 — Is the coin or token supported?
Trust Wallet supports 10M+ assets across 110+ blockchains. Unsupported coins or tokens will not appear in the wallet and may not be recoverable. Always confirm a token is supported before sending.
For the mobile app:
Open Trust Wallet and go to the Home tab.
Tap the toggle icon in the top-right corner of the screen.
Tap the All Networks drop-down to view all supported blockchains.
Select a network and search for the specific token you want to transact with.
Left: Home screen — tap the toggle icon (top-right) to open Manage Crypto.
Right: Manage Crypto — toggle tokens on/off, use All Networks to browse chains.
For the browser extension:
Tap the 🌐 globe icon in the top bar to open the network switcher.
Search by network name, or select All Networks to browse all 100+ supported blockchains and their tokens.
Use the Search bar to look up any other native coins or tokens not shown in the network list.
⚠️ Important: Always use the correct blockchain when receiving Even when two tokens share the same name and address format, they may live on different chains. For example, VeChain (VET) on the VeChain mainnet is different from a VeChain token on BNB Smart Chain (BEP20). Sending to the wrong network may result in inaccessible funds. |
The network list is non-exhaustive since Trust Wallet supports all EVM (Ethereum Virtual Machine — networks that follow Ethereum's technical standard) chains. You can manually add other EVM chains or add custom tokens if a token is not searchable.
Step 2 — Check for a service outage
Trust Wallet may occasionally experience service disruptions that affect balance display or transactions. Before troubleshooting further, check the current service status at status.trustwallet.com.
For example: if your BTC (Bitcoin) balance is not displaying, the status page may show an issue with the BTC RPC (Remote Procedure Call) endpoint. Your funds remain safe and you can verify your balance using a blockchain explorer (see Step 3).
Example status page — a "Degraded" indicator means balance may not display in the app. Your funds are safe — verify using a blockchain explorer.
Step 3 — Use a blockchain explorer to check your balance and transactions
A blockchain explorer is a public tool that lets you look up any wallet address and see its current balance and full transaction history. This is the most reliable way to confirm whether your funds are on-chain.
Copy your receiving wallet address from the Trust Wallet app.
Open the relevant explorer from the list below.
Paste your wallet address into the search bar.
Review the balance and transaction history shown.
Example Ethereum wallet on Etherscan — paste your wallet address in the search bar.
Blockchain explorers by network:
Bitcoin (BTC), Litecoin (LTC), Dogecoin (DOGE), Dash → blockchair.com
Ethereum (ETH), ERC20 tokens, NFTs → etherscan.io
BNB Smart Chain (BSC), BEP20 tokens, NFTs → bscscan.com
Polygon (POL, formerly MATIC) → polygonscan.com
Avalanche (AVAX) → snowtrace.io
Arbitrum → arbiscan.io
Base → basescan.org
Sui (SUI) → explorer.sui.io
Tron (TRX), TRC10 & TRC20 tokens → tronscan.org
Solana (SOL), SPL tokens → solscan.io / solana.fm
VeChain (VET) & VTHO → explore.vechain.org
Cosmos (ATOM), Osmosis (OSMO), Axelar (AXL) → mintscan.io/explorers
Ripple (XRP) → bithomp.com / xrpscan.com
Theta (THETA) → explorer.thetatoken.org
What the explorer result means:
Funds appear in the explorer but not in the app: The token may be toggled off. Enable it or add it as a custom token.
Funds do not appear in the explorer at all: Possible causes:
The sender has not yet initiated the transaction — contact your sender to confirm.
You may be checking the wrong wallet — confirm you are using the correct secret phrase or private key.
A transaction shows funds moved without your authorization — you may have granted an unlimited token approval to a malicious DApp. See: How to spot malicious DApps.
Step 4 — Check your internet connection
Trust Wallet requires an active internet connection to display balances and process transactions.
Open a browser or another app that requires internet to confirm connectivity.
Toggle your mobile data off and back on, or reconnect to a different Wi-Fi network.
If the connection problem persists, check your device settings or contact your internet provider.
Step 5 — Reinstall the app and restore your wallet
⛔ Back up your wallet before uninstalling Uninstalling the app without a backup will permanently remove access to your funds. Complete a backup before proceeding. |
Back up your wallet first:
Manual backup: How to Back Up a Multi-Coin Wallet
Google Drive (Android): Cloud Backup for Android
iCloud (iOS): Cloud Backup for iOS
To reinstall and restore on mobile:
Uninstall the Trust Wallet mobile app from your device.
Reinstall Trust Wallet from trustwallet.com/download.
Restore your wallet using Manual restore, Google Drive restore, or iCloud restore.
To back up and reinstall the browser extension:
In the extension, click Settings.
Click View Secret Phrase.
Enter your password and click Reveal.
Write down your secret phrase in the correct order and store it safely offline. Never share it with anyone.
Right-click the Trust Wallet extension icon in your browser toolbar and select Remove from Chrome (label varies: Brave, Edge, etc.).
Right-click the Trust Wallet extension icon → select Remove from Chrome to uninstall.
Reinstall the extension from the Chrome Web Store.
On the welcome screen, select Import or recover wallet.
Set your desired password and enter your secret phrase backup.
Toggle on any coins or tokens you need, or add them as custom tokens to check your balance.
Step 6 — Test using another device
Testing on a second device helps isolate whether the problem is device-specific.
On a separate device, install the Trust Wallet mobile app or browser extension.
Restore your wallet using your secret phrase or private key.
Check whether the funds appear correctly on the second device.
The result of this test may serve as useful diagnostic information if you need to escalate the issue to Trust Wallet Support.