Trust Wallet's only official support domain is trustwallet.com
Any email claiming to be from Trust Wallet that comes from a different domain is fraudulent. Check the sender address before reading anything else.
Confirmed fake domains used in phishing campaigns:
Any variation that is not
@trustwallet.com
Red flags in phishing emails
Sender domain — hover over or tap the sender name to reveal the full email address. Legitimate Trust Wallet communications come only from
@trustwallet.com.Broken or unnatural language — phishing emails are often generated or translated, resulting in grammatically awkward phrasing.
A wallet address or "key" you didn't request — Trust Wallet never generates wallet addresses or private keys on your behalf and sends them via email.
Urgency and financial pressure — "your account will be locked," "funds will be lost," "activate within 24 hours."
Requests to send funds, pay fees, or "unlock" something — Trust Wallet will never ask you to send crypto to activate, verify, or unlock a wallet.
Unsolicited contact — we does not proactively email users about wallet issues or security alerts.
What to do if you receive a phishing email
Do not reply, click any links, or download attachments
Do not send any funds to any address mentioned
Do not enter your secret phrase on any site linked from the email
Report it using the steps below
How to report
Gmail:
Open the email
Click the three-dot menu (⋮) in the top right
Select Report phishing
Outlook:
Select the email
Click Junk → Phishing → Report
To Trust Wallet: Please attach the email as an .EML file, including the sender’s address, any wallet addresses mentioned, and any links contained in the email.
Why Trust Wallet cannot email you about your wallet
Trust Wallet is a self-custody wallet. We do not hold your funds, manage your keys, or have access to your wallet. We have no system that generates wallet addresses on your behalf. Any email claiming otherwise is not from us.
Real phishing email received by a Trust Wallet user.
Note the sender domain: [email protected] — not trustwallet.com