If you run into an issue in the Trust Wallet app, our Support team may ask you for a log file. A log file is a record of what happened in the app when the problem occurred, and it helps us find the cause much faster.
This guide shows you how to get your log file on Android and iOS.
Note: This method is only available on the Trust Wallet mobile app for Android and iOS. It does not apply to Browser Extension users.
Before you start: things to know about Developer Mode
To get your log file, you will use Developer Mode. Please keep these points in mind:
Use Developer Mode with care. It exposes certain sensitive actions that could cause you to lose access to your wallet if performed incorrectly. Only continue if you are confident in what you are doing, and only follow the steps in this guide.
It is only available on mobile. Developer Mode works on the Trust Wallet iOS and Android apps. It is not available on Browser Extension.
It turns off automatically. After you perform a sensitive action, Developer Mode is disabled to protect you. If you want to perform another action, you will need to turn it on again manually.
How to get your log file on Android
Step 1: Open Developer settings
Go to https://link.trustwallet.com/developer on your phone. When prompted, choose Trust Wallet to open it.
If that doesn’t work, try one of these options:
On the Trust Wallet home screen, tap the QR code scanner and scan the QR code below:
Alternative QR code to scan if you cannot access the scanner in the app. Just scan using the phone’s built-in scanner or a third-party app.
On the scan screen, tap the pencil icon in the top right corner, type
trust://developer, and press Enter.
If you don’t have a second device to scan with, tap the image icon in the top right corner and upload the QR code image from your phone.
Step 2: Open Tools
On the Developer Portal screen, tap Tools.
Step 3: Find Logs
Scroll down and tap Logs.
Step 4: Turn on file logging
Switch on file logging.
Step 5: Repeat the issue
Now repeat the action that caused the problem until it happens again. For example:
Unstake an asset and wait for the error message to appear
Send an asset and wait for the error message to appear
Tap an asset, refresh the balance, and then tap a different asset
Step 6: Return to the Logs screen
Go back to the app’s settings and open the Logs screen again:
Home screen → tap your wallet name (top left) → tap the settings icon (top right) → scroll down and tap Developer Portal → Logs
Step 7: Send the logs
Tap Send logs.
Step 8: Share the file with us
Upload the log file to Google Drive, change the sharing setting to Anyone with the link, and send the link to Trust Wallet Support.
How to get your log file on iOS
Step 1: Open Developer settings
Go to https://link.trustwallet.com/developer on your iPhone. When prompted, choose Trust Wallet to open it.
If that doesn’t work, tap the QR code scanner on the Trust Wallet home screen and scan the QR code below, or scan it with your phone’s built-in camera:
Alternative QR code to scan if you cannot access the scanner in the app. Just scan using the phone’s built-in scanner or a third-party app.
Step 2: Open Tools
On the Developer Portal screen, tap Tools.
Step 3: Find Logs
Scroll down and tap Logs.
Step 4: Turn on file logging
Switch on file logging.
Step 5: Repeat the issue
Repeat the action that caused the problem until it happens again. For example:
Unstake an asset and wait for the error message to appear
Send an asset and wait for the error message to appear
Tap an asset, refresh the balance, and then tap a different asset
Step 6: Return to the Logs screen
Go back to the app’s settings and open the Logs screen again:
Home screen → tap your wallet name (top left) → tap the settings icon (top right) → scroll down and tap Developer Portal → Tools → Logs
Step 7: Send the logs
Tap Send logs.
Step 8: Share the file with us
Upload the log file to Google Drive, change the sharing setting to Anyone with the link, and send the link to Trust Wallet Support.
Need more help?
Once you have shared your log file link, our Support team will review it and get back to you. If you have any questions along the way, please contact Trust Wallet Support through the app.
Stay safe: Trust Wallet Support will never ask for your recovery phrase or private keys. Never share them with anyone, and never include them in any log file or message.